Glossary entry (derived from question below)
English term or phrase:
customer Centric Script
Serbian translation:
Priručnik za odnose s klijentima
Added to glossary by
Bogdan Petrovic
Nov 14, 2020 20:32
3 yrs ago
22 viewers *
English term
Serbia
Simultaneous and Written translation
Native in: Serbian
Works in: English to Serbian, English to Serbo-Croat, French to Serbian, and 4 more.
customer Centric Script
English to Serbian
Bus/Financial
Marketing
Wholesale/retail beverage
Customer Engagement
Do personalise every visit.
Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.
In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Do personalise every visit.
Always start your visit by demonstrating personal interest for the customer and loved ones well being; after the opening statement follow the customer Centric Script. Do not neglect the human nature of your customer; to serve and support it’s an absolute “must” nowadays.
In case the customer is upset for whatever reason and not willing to talk, demonstrate empathy, make a statement of understanding, excuse yourself with a positive statement and your 24/7 availability to help and follow up next day or the day after.
Proposed translations
(Serbian)
| 3 | Priručnik za odnose s klijentima |
Elio Verbanac
|
| 3 | Verbalna formulacija usmjerena na kupca |
Lingua 5B
|
Change log
Nov 14, 2020 20:32: changed "Kudoz queue" from "In queue" to "Public"
Proposed translations
14 hrs
Elio Verbanac
Croatia
Croatia
Specializes in field
Croatia
Quality & Experience
Native in: Croatian 
, Serbo-Croat
Works in: Croatian to English, English to Croatian, Bosnian to English, and 7 more.
Related KudoZ points
:
12
Selected
Priručnik za odnose s klijentima
Ovdje je sigurno moguć velik broj varijacija na temu, ali u suštini se radi o dokumentu koji obrađuje najčešće, tipske situacije u odnosu s klijentima i kako im na najbolji način pristupiti s poslovne i ljudske strane.
4 KudoZ points awarded for this answer.
Comment: "Hvala!"
1 day 6 hrs
Verbalna formulacija usmjerena na kupca
Radi se o formulaciji (govornoj) koju ste pripremili unaprijed tako da podstakne zainteresovanost i prodaju. Može se odnositi na sadržaj rečenica, njihov redoslijed, ton govora i slično. Može naravo uključivati i neverbalno i još mnogo toga ali riječ “script” se u ovom kontekstu baš odnosi na tekst koji trebate izgovoriti.
-
Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, up-selling a customer to a premium-rate contract instead of a standard-rate one.
https://www.callcentrehelper.com/how-to-create-a-positive-sc...
-
Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, up-selling a customer to a premium-rate contract instead of a standard-rate one.
https://www.callcentrehelper.com/how-to-create-a-positive-sc...
Discussion