1
Access Analytics Dashboard
- Navigate to Analytics from the main menu
- View your organization's call volume overview
- See spending and usage trends
Screenshot of analytics dashboard overview
2
Filter and Export Data
- Use date range filters to focus on specific periods
- From Call History, use Export Reports to download call logs as CSV (duration, interpreter, costs)
- From Transactions, use Export Reports to download payment charges as CSV (amount, status, payment details)
Screenshot of filter and export options
3
Understand Key Metrics
- Total minutes: All interpretation time used
- Average call length: Typical call duration
- Top languages: Most requested language pairs
- Interpreter ratings: Quality of service received
Screenshot of metrics explanation
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