1
Prerequisites
- Ensure Stream Video is connected (check dashboard status)
- Set up payment method in Settings
- Add a credit card via Stripe integration
- Payment method must be verified before making calls
Pro Tip
- Payment verification is required for both organizations and individual users
2
Open On-Demand
- From your dashboard, click 'On-Demand' or 'Find Interpreters'
- On-Demand Modal opens
- This is where you'll find and select interpreters
3
Select Language Pair
- Choose your Source Language (the language you'll speak)
- Choose your Target Language (the language you need interpretation to)
- Or enable Sign Language Mode for ASL/BSL interpretation
- Click 'Search' to find available interpreters
4
Select and Call Interpreter
- Browse search results showing available interpreters
- View interpreter profiles, ratings, and availability
- Click 'Call Now' on your chosen interpreter
- System creates Stream Video call and notifies interpreter
5
Wait for Interpreter Acceptance
- Interpreter receives incoming call notification
- They have time to accept or decline
- Once accepted, Stream Video call interface opens
- You'll see the interpreter join the call
6
During Your Call
- Stream Video provides HD video and audio
- Speak naturally in your source language
- Interpreter translates to target language
- Use Stream Video controls: mute, camera, chat
- All participants can see and hear each other
7
End the Call
- Click 'End Call' when finished
- Stream Video disconnects all participants
- Call is logged in Call History
- Billing is processed automatically
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