1
Understanding Your Rate
- Your per-minute rate is set per language pair when you go online and can always be updated
- View and set your per-pair rates in the Rates section (sidebar) or in Settings → Profile (Remoto profile / Remoto rates)
- If you do not set a rate for a pair, platform default rates may apply
2
Tracking Your Earnings
- Your dashboard shows your current balance; open Transactions and select the Earnings tab for your wallet, total earnings, and monthly chart
- Each completed call shows duration and amount earned in Call History and in Transactions
- Use View All Transactions from the Earnings page for the full list and to request a withdrawal
3
Setting Up Payout Method
- Go to Settings → ProZ Pay
- Add your bank account or PayPal details (or other payout methods offered by ProZ Pay)
- Complete identity and compliance verification as required by ProZ Pay; your payout method must be set and verified before you can request withdrawals
Pro Tip
- Keep your payment info up to date to avoid delays
4
Payout Schedule
- Withdrawals are request-based: request a withdrawal from the Transactions page (or Balance / Withdraw on your dashboard)
- Request withdrawal is only available after your interpreter profile is approved and active; until then the button stays disabled on the Earnings page
- Your available balance comes from completed call payments; a transfer fee may apply (e.g. a percentage with a cap)
- Only one withdrawal request can be pending at a time; once approved, payouts are processed according to your ProZ Pay account and the platform process
- An approved withdrawal reaches your ProZ Pay account straight away and can be withdrawn from ProZ Pay 7 days later. If you need it sooner, ProZ Pay lets you withdraw it early as an advance, for an extra fee
Pro Tip
- Keep your payment info up to date to avoid delays
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