Support/Technical Setup

Recommended Internet Speeds

Recommended internet speeds for Remoto video and audio interpreting, how to test your connection, and ways to improve stability before a call.

6 min read
•3 steps
1

Minimum Requirements

  • Audio calls: 1 Mbps up/down
  • Video calls (SD): 3 Mbps up/down
  • Video calls (HD): 5 Mbps up/down

Internet speed requirements chart

2

Testing Your Speed

  • Use the built-in speed test on your dashboard
  • Or visit speedtest.net for verification
  • Test at different times of day

Screenshot of speed test widget

3

Improving Your Connection

  • Use a wired ethernet connection when possible
  • Close other applications using bandwidth
  • Move closer to your WiFi router
  • Consider upgrading your internet plan

Tips for improving connection

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